Refund & Return Policy

Refund, Cancellation & Return Policy

Effective Date: 15 August 2026
Last Updated: 15 August 2026

At Prolarner, we are committed to providing high-quality educational content, digital products, website development services, digital marketing services, and related digital solutions.

This Refund, Cancellation & Return Policy explains the terms under which cancellations, returns, refunds, and payment-related issues may be considered for purchases made through our website, Prolarner, including courses, digital products, and professional services.

By making a purchase or placing an order through our website, you acknowledge that you have read, understood, and agreed to this policy.

1. Scope of This Policy

This policy applies to payments made for:

Online courses and educational programs
Workshops, training programs, and live learning sessions
Digital products, downloadable resources, templates, files, and educational materials
Website development and website-related services
Digital marketing and online marketing services
Consultation and other professional digital services
Any other products or services offered through Prolarner

Because our products and services are primarily digital or customized in nature, different refund and cancellation conditions may apply depending on the type of purchase.

2. Courses & Educational Programs

2.1 General Refund Policy for Courses

All course purchases are generally non-refundable once access to the course or educational content has been successfully provided.

Once course access is activated, the customer may receive access to digital learning materials, recorded classes, downloadable resources, live sessions, community groups, assignments, or other educational resources.

Due to the digital nature of these products, once access or substantial course content has been made available, we generally cannot accept a return or refund request.

Therefore, course fees are non-refundable in cases including but not limited to:

Change of mind after purchase
Failure to attend live classes
Failure to complete the course
Lack of time to attend or watch the course
Personal circumstances preventing participation
Purchasing the wrong course due to customer error
Not achieving a desired income, client, job, business result, or other personal outcome
Failure to use the provided course materials
Failure to join a course/community group after receiving the necessary access information

Prolarner does not guarantee any specific income, employment, client acquisition, business growth, or financial outcome from any course or educational program.

3. Digital Products

Digital products may include templates, downloadable files, resources, ebooks, documents, graphics, educational materials, tools, or other electronically delivered products.

3.1 No Return of Digital Products

Due to the nature of digital products, digital products cannot be physically returned once delivered or made available for download/access.

3.2 No Refund After Digital Delivery

Once a digital product has been successfully delivered, downloaded, accessed, or made available to the customer, the purchase is generally non-refundable.

Refund requests based solely on change of mind, accidental purchase, or failure to use the digital product will generally not be accepted.

4. Website Development Services

Website development services are customized professional services and may involve research, planning, design, development, revisions, integrations, hosting configuration, domain configuration, content implementation, testing, and deployment.

4.1 Project Payments

Any advance, booking amount, milestone payment, or project payment made for website development services may be considered non-refundable once work on the project has commenced.

This includes situations where Prolarner has already started:

Project planning
Website design
Development
Content implementation
Theme/plugin configuration
Customization
Third-party integrations
Domain or hosting configuration
Testing
Client-specific research or preparation

4.2 Cancellation Before Work Begins

If a customer requests cancellation before any substantial work has commenced, Prolarner may, at its sole discretion, consider the request for a refund after deducting any applicable payment processing charges, administrative expenses, third-party costs, or other expenses already incurred.

Approval of such a refund is not automatic.

4.3 Cancellation After Work Begins

Once substantial work has commenced, cancellation by the customer generally will not qualify for a refund.

Any outstanding amount already agreed upon may remain payable according to the applicable project agreement or quotation.

4.4 Client Delays

If project progress is delayed because the customer fails to provide required:

Content
Images
Documents
Login credentials
Business information
Feedback
Approvals
Required materials

such delays will not automatically create a right to cancel the project or request a refund.

5. Digital Marketing & Marketing Services

Digital marketing services may include social media marketing, advertising management, campaign planning, creative development, lead generation, SEO, content-related services, consulting, and other marketing activities.

5.1 Service Fees

Payments made for marketing services are generally non-refundable once the service period or agreed work has commenced.

This is because marketing services may involve time, strategy, planning, creative production, campaign setup, account management, research, and other resources that are committed specifically to the customer.

5.2 Advertising Budget

Where applicable, the customer’s advertising budget paid directly to advertising platforms or third-party providers is separate from Prolarner’s service fees.

Advertising platform charges, media spend, taxes, payment processing charges, and third-party charges are generally non-refundable by Prolarner.

Any refund or credit relating to third-party advertising platforms will be subject to the policies of the respective platform.

5.3 Marketing Results

Prolarner does not guarantee specific:

Sales
Leads
Revenue
Website traffic
Followers
Engagement
Rankings
Conversion rates
Return on advertising spend (ROAS)
Business growth

unless a specific written guarantee is expressly included in a signed agreement.

Failure to achieve a particular marketing result does not, by itself, create an automatic right to a refund.

6. Exceptional Refund Circumstances

Although most purchases are non-refundable, Prolarner may consider a refund in limited circumstances.

These may include:

6.1 Duplicate Payment

If the same transaction has been successfully charged more than once due to a genuine duplicate payment, the additional duplicate amount may be eligible for refund after verification.

6.2 Payment Successfully Deducted but Order/Access Not Created

If money has been successfully deducted from the customer’s account but:

Course access is not created,
A digital product is not delivered, or
An order is not successfully recorded,

the customer may contact Prolarner with the transaction details.

After verification of the payment status, Prolarner may provide the applicable product/service or process a refund where appropriate.

6.3 Technical Payment Error

If a technical error results in an incorrect charge or duplicate successful transaction, Prolarner may review the transaction and take appropriate corrective action.

6.4 Failure to Deliver a Paid Service

If Prolarner is unable to provide a paid service due to reasons entirely attributable to Prolarner and the service has not commenced or cannot reasonably be delivered, the customer may be eligible for a full or partial refund depending on the circumstances.

Any such refund will be determined after reviewing the work completed, third-party expenses, and other applicable costs.

7. Refund Eligibility Is Subject to Verification

A refund request does not automatically mean that a refund will be approved.

Every refund request will be reviewed based on:

Transaction details
Order information
Payment status
Product/service status
Delivery/access records
Communication records
Work completed
Applicable third-party charges
The circumstances of the request

Prolarner reserves the right to request additional information or documentation where reasonably necessary to verify a refund request.

8. Refund Request Procedure

To request a refund or report a payment-related issue, customers must contact Prolarner through the official support channel.

The request should include:

Customer’s full name
Registered email address
Phone number
Order ID, if available
Razorpay Payment ID / Transaction ID, if available
Date of payment
Amount paid
Product or service purchased
Reason for the refund request
Relevant screenshots or supporting information, where applicable

Refund requests submitted without sufficient transaction information may take longer to process.

9. Refund Processing

If a refund is approved, Prolarner will initiate the refund through the applicable payment processing system or payment method used for the original transaction, wherever technically and operationally possible.

For payments processed through Razorpay, the refund will generally be initiated through the Razorpay payment system.

Razorpay supports both full and partial refunds for eligible captured payments.

Once a refund has been initiated by Prolarner, the time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank, card issuer, UPI provider, payment network, or other financial institution.

Accordingly, Prolarner cannot guarantee the exact date on which the refunded amount will reflect in the customer’s account.

10. Refund Amount

Where a refund is approved, the refundable amount may be subject to deduction of:

Applicable payment gateway or transaction charges, where applicable
Third-party service charges
Administrative costs
Work already completed
Non-recoverable expenses
Applicable taxes, where legally required
Other costs already incurred in connection with the order or service

Where applicable, the customer will be informed of the final refundable amount before the refund is processed.

11. Partial Refunds

In certain circumstances, Prolarner may provide a partial refund instead of a full refund.

This may apply where:

Part of a service has already been completed
A portion of a project has already been delivered
Third-party expenses have already been incurred
Some digital resources have already been provided
A service has been partially fulfilled

The amount of any partial refund will be determined based on the circumstances and work already completed.

12. Cancellation Policy

12.1 Course Cancellation

Course or digital product orders generally cannot be cancelled once access or delivery has been provided.

12.2 Service Cancellation

For website development and marketing services, cancellation requests should be submitted in writing as early as possible.

Cancellation after work has commenced may not be eligible for a refund.

The terms of any specific quotation, proposal, service agreement, or project contract may supersede this general cancellation provision where expressly agreed in writing.

13. Failed, Pending or Reversed Payments

Sometimes a payment may appear as deducted from the customer’s bank account while the payment status on the website remains unsuccessful, pending, or incomplete.

In such cases, customers should avoid making repeated payments until the transaction status has been verified.

If the payment is subsequently confirmed as failed or reversed by the payment provider, the amount will generally be handled according to the applicable banking/payment-provider process.

Customers may contact Prolarner support with the transaction details if the amount remains unresolved.

Razorpay’s payment documentation notes that payment status can sometimes remain in an authorized state due to delayed authorization or technical/network-related factors, and applicable payment handling can depend on the transaction state.

14. Chargebacks & Payment Disputes

Customers are requested to contact Prolarner first to resolve any genuine payment, delivery, or service-related issue before initiating a chargeback or payment dispute.

If a customer initiates a chargeback or payment dispute, Prolarner reserves the right to provide relevant transaction records, order information, delivery/access records, communication records, invoices, and other supporting documentation to the relevant payment provider, bank, card network, or financial institution.

Fraudulent, misleading, or unauthorized use of chargeback mechanisms may be subject to appropriate action under applicable law.

15. Non-Refundable Situations

Refunds will generally not be provided in circumstances including, but not limited to:

Change of mind
Personal preference
Failure to use a purchased course or digital product
Failure to complete a course
Failure to attend a live session
Lack of time to use the purchased product/service
Customer purchasing the wrong product
Failure to achieve a desired personal or financial outcome
Failure to achieve expected business results
Failure to provide required project information or materials
Customer delays
Customer’s failure to respond to communication
Third-party service failure outside Prolarner’s reasonable control
Changes in personal circumstances
Expiration of access periods where applicable
Digital products already delivered or accessed
Services already commenced or substantially completed

16. Promotional Offers, Discounts & Special Pricing

Courses, digital products, and services purchased under promotional pricing, special discounts, limited-time offers, bundles, or other promotional campaigns may be subject to additional terms.

Unless specifically stated otherwise in the applicable offer, promotional purchases remain subject to this Refund & Cancellation Policy.

17. Course Access & Service Delivery

Prolarner may deliver products and services through email, user accounts, learning management systems, WhatsApp/other communication channels, cloud storage, downloadable links, websites, or other digital platforms.

The method and timeline of delivery may vary depending on the nature of the product or service.

Customers are responsible for providing accurate contact information and maintaining access to the email address, phone number, account, or communication channel provided during purchase.

18. Third-Party Services

Certain Prolarner products or services may depend on third-party platforms, software, hosting providers, payment gateways, advertising platforms, plugins, APIs, or other external services.

Prolarner will not be responsible for refunds arising solely from the failure, suspension, modification, pricing changes, or unavailability of a third-party service where such circumstances are outside Prolarner’s reasonable control.

Where a third-party provider offers a refund, replacement, credit, or other remedy, Prolarner may assist the customer where reasonably possible, but the final outcome may remain subject to that provider’s policies.

19. Force Majeure

Prolarner shall not be liable for delays, interruptions, or inability to provide products or services caused by circumstances beyond its reasonable control, including but not limited to:

Internet or network failures
Server or hosting failures
Payment gateway outages
Third-party platform failures
Government restrictions
Natural disasters
Power outages
Cybersecurity incidents
Technical infrastructure failures
Acts of God
Other circumstances beyond reasonable control

Such circumstances will not automatically create an entitlement to a refund.

20. Policy Changes

Prolarner reserves the right to update, modify, or revise this Refund, Cancellation & Return Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

The updated policy will apply to purchases made after the effective date of the revised policy, unless otherwise required by applicable law.

21. Contact Us

If you have any questions regarding a payment, cancellation, refund, course access, digital product, website development service, or marketing service, please contact us through our official support channels.

Brand: Prolarner
Website: prolarner.com
Email: support@prolarner.com
Phone/WhatsApp: +91 7866980929

When contacting us regarding a payment issue, please include your Order ID / Payment ID / Transaction ID wherever available so that we can investigate the matter efficiently.

Important Notice

By purchasing any course, digital product, website development service, marketing service, or other product/service from Prolarner, you acknowledge that you have reviewed and accepted this Refund, Cancellation & Return Policy along with our applicable Terms & Conditions, Privacy Policy, and other website policies.

This policy is intended to clearly communicate Prolarner’s refund and cancellation terms and does not limit any rights that cannot legally be excluded under applicable law.