Delivery Policy

Delivery & Service Fulfilment Policy

Effective Date: 15 August 2026
Last Updated: 15 August 2026

Prolarner is a digital education and digital services platform offering online courses, educational programs, digital products, website development, digital marketing, and other related digital services.

Since most of our products and services are digital in nature, traditional physical shipping or courier delivery generally does not apply. Depending on the nature of the product or service, delivery or fulfilment may take place through our website, student account, email, download link, online learning platform, communication channels, or direct service delivery.

This Delivery & Service Fulfilment Policy explains how and when our products and services are delivered to customers.

1. Scope of This Policy

This Delivery & Service Fulfilment Policy applies to:

Online Courses
Recorded Courses
Live Courses
Workshops and Training Programs
Digital Products
E-books
Templates
Downloadable Resources
Educational Materials
Website Development Services
Website Maintenance Services
Digital Marketing Services
Social Media Marketing Services
SEO Services
Consultation Services
Other digital products and services offered by Prolarner

The delivery method and timeline may vary depending on the nature of the product or service purchased.

2. Physical Product Delivery

Prolarner primarily offers digital products and digital services through its website.

If any product requiring physical delivery is introduced in the future, the applicable delivery timeline, shipping charges, and delivery terms will be clearly mentioned on the relevant product page, order confirmation, or applicable terms and conditions.

Where physical delivery is not applicable, no physical shipping or courier delivery will be provided.

3. Online Course Delivery

Online courses purchased through Prolarner may be delivered through the customer’s registered email address, student account, learning management system, or another designated online learning platform.

Depending on the course structure, access may be provided:

Immediately after successful payment;
Within a reasonable period after payment verification; or
On the scheduled course start date.

Where a course has a specific start date, batch schedule, or access period, the applicable information will be mentioned on the relevant course or product page.

4. Recorded Course Delivery

For recorded courses, course access will generally be provided after successful payment.

Once access is provided, customers may receive access to:

Recorded Classes
Course Modules
Learning Materials
Assignments
Downloadable Resources
Other educational content included with the course

The duration of course access, if limited, will be specified on the relevant course page or applicable course terms.

5. Live Courses and Workshops

For live courses, workshops, and training programs, customers may receive:

Class Schedule
Live Session Links
Joining Instructions
Course Information
Community or Group Access
Other relevant information

through email, student dashboard, WhatsApp, or another designated communication channel.

Live sessions will generally be delivered according to the published course schedule and start date.

6. Digital Product Delivery

Digital products offered by Prolarner may include:

E-books
Templates
Documents
Design Resources
Educational Resources
Downloadable Files
Other digital materials

After successful payment, the digital product may be delivered through:

Download Link
Customer Account
Registered Email Address
Online Dashboard
Cloud Storage
Or another designated digital delivery method

Delivery Timeline

Digital products are generally delivered immediately or within a reasonable period after successful payment verification.

In certain circumstances, technical issues, payment verification, or other operational factors may cause a temporary delay.

7. Successful Payment but Product or Course Access Not Received

If the customer’s payment has been successfully deducted but the purchased course or digital product has not been received, the customer should contact Prolarner Support before making another payment.

The customer may be requested to provide:

Full Name
Registered Email Address
Phone Number
Order ID
Razorpay Payment ID
Transaction ID
Payment Screenshot

After verification of the payment status, Prolarner may:

Provide the applicable course access;
Re-deliver the digital product;
Resolve the technical issue; or
Process an applicable refund in accordance with our Refund & Cancellation Policy.

8. Website Development Service Delivery

Website development is a customized professional service, and delivery timelines may vary from project to project.

The estimated delivery timeline may depend on:

Project Scope
Number of Pages
Required Features
Design Requirements
Content Availability
Client Feedback
Third-Party Integrations
Domain and Hosting Configuration
Revision Requirements
Technical Complexity

The estimated project timeline will generally be communicated through the applicable quotation, proposal, project agreement, or written communication.

Before development begins, the customer may be required to provide content, images, logos, business information, login credentials, and other materials necessary to complete the project.

9. Client-Related Project Delays

Website development timelines may depend on the timely cooperation of the customer.

If the customer fails to provide required:

Content
Images
Logos
Documents
Login Credentials
Business Information
Feedback
Approvals
Other required materials

within a reasonable timeframe, the project delivery date may be extended accordingly.

Such delays will not be considered a delivery failure by Prolarner.

10. Final Website Delivery

Once the website development work has been completed according to the agreed project scope, the website may be deployed to the customer’s designated domain, hosting account, or agreed platform.

Depending on the project scope, the final delivery process may include:

Basic Functionality Testing
Responsive Testing
Form Testing
Basic Performance Checks
Basic Quality Checks
Final Deployment

After final delivery, applicable website access credentials, administrative access, or handover information may be provided where included in the agreed project scope.

11. Website Maintenance and Support

Where website maintenance or technical support is included in a purchased service package, such support will be provided during the applicable service period and within the agreed scope.

The scope, duration, limitations, and response terms of such maintenance or support may be specified in the applicable quotation, proposal, or service agreement.

12. Digital Marketing Service Delivery

Digital marketing services do not involve physical delivery.

Depending on the purchased service package, service fulfilment may include:

Marketing Strategy
Campaign Planning
Advertising Setup
Creative Development
Campaign Management
Social Media Management
Lead Generation
SEO Activities
Reporting
Consultation
Other agreed marketing activities

The specific scope and service schedule will be communicated through the applicable quotation, proposal, service agreement, or written communication.

13. Advertising Campaign Delivery

Where Prolarner manages advertising campaigns on platforms such as Facebook, Instagram, Google, or other advertising platforms, campaign setup and launch timelines may depend on:

Customer Approval
Creative Approval
Advertising Account Status
Payment Method
Platform Review
Advertising Policy Compliance
Third-Party Platform Availability

The review, approval, or processing time of third-party advertising platforms is outside Prolarner’s direct control.

14. Third-Party Platform Dependency

Certain Prolarner products and services may depend on third-party platforms, software, hosting providers, payment gateways, advertising platforms, plugins, APIs, email services, cloud storage providers, or other external services.

If a third-party platform experiences technical failure, downtime, account restrictions, policy changes, service suspension, or other issues beyond Prolarner’s reasonable control, delivery or service fulfilment may be delayed.

Prolarner will make reasonable efforts to resolve or work around such issues where possible.

15. Email Delivery

Course access information, download links, invoices, order confirmations, service information, class details, and other important communications may be sent to the customer’s registered email address.

Customers are responsible for providing accurate contact information and maintaining access to the registered email account.

Customers are also advised to check their Spam, Junk, Promotions, or other filtered folders if an expected email is not received.

Prolarner will not be responsible for delivery issues caused by an incorrect email address provided by the customer or by the customer’s email service provider.

16. WhatsApp and Other Communication Channels

For certain courses, workshops, live sessions, or services, Prolarner may use WhatsApp or other communication platforms to provide:

Class Links
Group Links
Course Updates
Schedules
Important Announcements
Service Updates
Other relevant information

If a customer voluntarily leaves a communication group, blocks the relevant communication channel, or otherwise loses access to a communication channel, the customer may contact Prolarner Support for assistance where applicable.

17. Delivery Confirmation

For digital products, delivery may be considered completed when:

A download link has been provided;
The product has been made available in the customer’s account;
The product has been sent to the registered email address; or
The customer has otherwise been provided access to the purchased product.

For online courses, delivery may be considered completed once course access has been successfully provided.

For professional services, fulfilment may be considered completed when the agreed service or applicable project scope has been completed and delivered or handed over to the customer.

18. Delivery Issues

If a customer does not receive the purchased course, digital product, access information, or agreed service within the applicable expected timeframe, the customer should contact Prolarner Support as soon as reasonably possible.

To help us investigate the issue, the customer may be requested to provide:

Customer Name
Registered Email Address
Phone Number
Order ID
Payment ID
Transaction ID
Purchased Product or Service
Description of the issue
Relevant screenshots or supporting information

Providing complete transaction information may help us resolve the issue more efficiently.

19. Changes to Delivery Timeline

In certain circumstances, delivery or service fulfilment timelines may change due to:

Technical Problems
Server Downtime
Payment Verification Delays
Third-Party Service Failures
Customer-Side Delays
Delayed Content or Information
Platform Review
Unexpected Technical Issues
Other circumstances beyond reasonable control

Where reasonably possible, Prolarner will communicate significant delays and make reasonable efforts to complete the delivery or service as soon as possible.

20. No Physical Shipping for Digital Products

For digital courses and digital products offered through Prolarner:

No Courier Delivery
No Physical Shipping
No Physical Product Dispatch

is applicable.

Customers will receive their purchased products through digital means such as online access, email, download links, student accounts, or other designated digital delivery methods.

21. International Customers

If Prolarner accepts orders from customers outside India, digital products and online courses will generally be delivered through internet-based digital delivery methods.

International payments, currency conversion, taxes, payment processing, and third-party services may be subject to the applicable terms and policies of the relevant payment provider or service provider.

22. Relationship Between Delivery and Refund

Whether a product or service has been successfully delivered or access has been provided may be considered when reviewing a refund request.

Once a digital product has been delivered or accessed, it generally cannot be physically returned.

Once course access has been provided, course delivery will generally be considered fulfilled.

For website development and digital marketing services, work already completed may be considered when determining refund eligibility.

For further information, please refer to Prolarner’s Refund, Cancellation & Return Policy.

23. Policy Changes

Prolarner reserves the right to update, modify, or revise this Delivery & Service Fulfilment Policy from time to time.

Any updated version will be published on this page with a revised Last Updated date.

The updated policy will generally apply to new purchases made after the revised policy becomes effective, unless otherwise required by applicable law.

24. Contact Us

If you have any questions or concerns regarding delivery, course access, digital products, website development, digital marketing services, or service fulfilment, please contact us through our official support channels.

Brand: Prolarner
Website: prolarner.com
Email: support@prolarner.com
Phone/WhatsApp: +91 7866980929

For payment or delivery-related issues, please provide your Order ID, Razorpay Payment ID, or Transaction ID, wherever available.

This will help us verify and resolve your request more efficiently.

Important Notice

By purchasing any course, digital product, website development service, digital marketing service, or other product or service from Prolarner, the customer acknowledges that they have reviewed and accepted this Delivery & Service Fulfilment Policy.

The purpose of this policy is to provide clear and transparent information regarding how Prolarner delivers and fulfils its digital products and services.

Nothing in this policy is intended to exclude or limit any rights of a customer that cannot legally be excluded or limited under applicable law.